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If there is a color shift we are not responsible for that color shift. Because your computer monitor display uses RGB (3 color format) there may be a slight color shift when converted to CMYK (4 color printing format). If photos or artwork are submitted as a any color mode other than CMYK we will convert the color mode to CMYK before print. We DO NOT GUARANTEE an exact color match to any photos or artwork submitted to us. When such a variation occurs, it is industry standard and will be considered accepted performance. All re-prints will be completed using the original artwork submitted.Ĭolor variations – Guarantee of Color and Exact Color Matchingīecause of differences in equipment, paper, inks, and other conditions between color proofing and production press room operations, a “pleasing color” variation between color proofs and the completed job, as determined by generally accepted trade technical methods, is to be expected. We may, at our discretion, issue a pickup request by shipper of the original order. – Jobs that are cut within 1/4th of an inch of the actual product size.īefore a reprint is approved, we require photos and a description of the errors to be emailed to us for verification. – Color discrepancies on any gang-run offset item unless exact colors were ordered with a hard-copy proof. they have approved the artwork as shown in the proof). – Grammatical or spelling errors, or omissions made by us if the customer has approved the job for print (i.e. – Incorrect artwork specifications on customer-supplied artwork, such as incorrect bleed, low-resolution elements, incorrect postal automation area, etc. – Grammatical or spelling errors, or omissions made on artwork provided by the customer. If you have questions about our products, turnaround or delivery, please contact us before placing your order. As a provider of convenient and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible. This is because original printing plates are produced for your file and any change (including adding text or changing an image) would require the creation of a new plate.
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If a reprint is approved due to an error on our part, the reprinted item must use the same file(s) from the original order. As a provider of convenient, fast, and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible ” if you have any questions at all about products, turnaround, quality, or anything else, please contact us before placing your order.Ī reprint shall be authorized only when errors are made by us during the printing and production process. If a re-print is approved due to an error on our part, the re-print must be done using the same file(s) from the original order. Orders mistakenly placed for the wrong product, quantity, files, shipping method, or payment method are out of our control as such, we shall not be held responsible, nor will we be obliged to provide a discount of any sort. We will not refund money for any reason once an order is finalized. If our printing does not meet industry standards due to errors made on our behalf, we will either re-print and re-ship the job at no charge or give a credit for a future order. Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer. As an online printer specializing in the gang-run format, there are certain variables that are out of our control and must be taken into consideration by customers who place an order. Please note that we cover what is and is not, a reprintable item and what is eligible for a refund on our reprints & refunds page. It is also important to understand which aspects of the ordering process are your responsibilities as a customer including supplied artwork and images, photo requirements, proof approvals etc. Before placing your order, please make sure you read and understand the options listed below that are available to you.